Smalltown Boy AI Refund Policy

Scope

Current purchases are one-time Credit Packs listed on the pricing page, with no recurring charge. Any references to subscriptions in this policy apply only to an existing subscription purchased under its original terms.

This policy forms part of our Terms of Service. It does not limit refund, cancellation, or consumer rights that cannot be excluded under applicable law.

General Rule for Digital Credits and AI Generation

Contact us within 7 days of purchasing a Credit Pack to request a refund. An entirely unused pack is eligible for a full refund. If you have used part of the pack, we refund the remaining unused purchased credits at that pack’s per-credit price, based on the amount you actually paid. Delivery of credits to your account does not remove this eligibility.

Email support@smalltownboyai.app with your account email and order number. The date you send your request determines whether it falls within the 7-day window; you do not need to wait for our reply before the deadline.

Requests We May Review

We may review a refund or billing-adjustment request involving:

• A duplicate charge for the same intended purchase.
• A charge you did not authorize, subject to identity and account verification.
• Payment confirmed by the payment provider but the purchased credits or subscription benefits were not delivered.
• An incorrect amount, currency, plan, or renewal caused by a verified billing error.
• A persistent technical failure that prevented access to the purchased service and could not be resolved or compensated with restored credits.
• A renewal charged after a cancellation was successfully completed before the renewal was processed.

Submitting a request does not guarantee approval. We review account activity, credit usage, generation records, payment-provider records, prior refunds, and evidence of technical or billing problems.

Requests That Are Generally Not Eligible

After 7 days, Credit Pack purchases are generally final. Credits already used and free or promotional credits are not refundable. A completed result that does not meet your creative expectations does not qualify for a refund of the credits used, but you may still request a refund of the pack’s unused purchased credits within 7 days. Billing or technical problems listed in this policy may be reviewed outside this window. Your mandatory legal rights remain unaffected.

Failed Generation Tasks

When the system records a paid generation as failed, the credits consumed by that task are returned automatically. This is a credit return, not a refund to your payment method.

A task that completes successfully but produces an unwanted creative result is not treated as a technical failure. AI output is probabilistic, and users should review submitted content, source images, and settings before starting another credit-priced task.

Subscription Cancellation

For an existing subscription purchased under earlier terms, its original billing period, credit allowance, expiration and renewal conditions continue to apply. The cancellation rules below apply only to such existing subscriptions.

You can cancel a subscription in account billing settings using its cancellation control, or contact support@smalltownboyai.app. Cancellation stops future renewals once effective; it does not automatically refund a completed charge or remove benefits already granted for the current paid period. One-time Credit Packs have no recurring charge to cancel.

Cancellation prevents future renewals after it takes effect. It does not automatically refund a charge already completed or remove benefits already granted for the current billing period.

Submit cancellation requests before the renewal date. Requests sent by email close to a renewal may not be processed before the payment provider completes the charge.

How to Request a Review

Contact support@smalltownboyai.app as soon as possible and include:

• The email address associated with your account.
• The order, invoice, transaction, or subscription identifier.
• The purchase or charge date and amount.
• A clear explanation of the issue.
• Relevant screenshots or error details, without sending full card numbers or sensitive payment credentials.

We may ask you to verify account ownership or provide additional information. Do not send passwords, full payment-card numbers, security codes, or government identification unless a verified payment provider specifically requires it through its secure process.

Approved Refunds

If a refund is approved:

• It is normally returned to the original payment method through the applicable payment provider.
• Processing time depends on the payment provider, bank, card network, currency, and country.
• Related credits, subscription access, downloads, or other purchased benefits may be removed or reduced.

We do not control how quickly a bank or payment provider displays an approved refund.

Chargebacks and Payment Disputes

Contact us before opening a chargeback when possible so we can investigate a billing or delivery issue.

Fraudulent or abusive chargebacks may result in account restriction, removal of credits, suspension of generation access, or submission of relevant account and transaction evidence to the payment provider. This does not limit your right to dispute a genuinely unauthorized or incorrect charge.

Changes to This Policy

We may update this Refund Policy when plans, payment providers, service delivery, or legal requirements change. The revision date at the top of the page identifies the current version.

Contact

For refund, cancellation, or billing questions:

• Email: support@smalltownboyai.app